Refund / Cancellation Policy
The client acknowledges that granting of a visa or status and the time required for processing this application is at the sole discretion of the government and not Destican Immigration Services.
The Client acknowledges that the granting of a visa or status and the time required for processing this application is at the sole discretion of the government of Canada (or Government Authorities) and not Destican Immigration Services. Furthermore, the Client acknowledges that fees are not refundable in the event of an application refusal.
If, however, Destican Immigration Services or professional staff do not complete the tasks identified in the Agreement, Destican will refund part, or all of the professional fees collected. The Client agrees that the professional fees paid are for services provided by Destican, and any refund is strictly limited to the amount of professional fees paid.
We treat all of our client’s cases with the utmost seriousness and will do our best to ensure that the case is successful. It should be understood that our clients are paying us for our expertise and for our work and time on a case, and while we will always endeavour to achieve a positive result, we do not guarantee the success of any matter that we are retained for.
Destican Immigration Services is not held liable to refund any fees if the client did not accomplish submitting the proper required documents within the allotted time frame. Submitting documents after deadlines may have adverse impact on the application.
The Client understands that he/she must be accurate and honest in the information he/she provides and that any misrepresentations or omissions may void this Agreement, or seriously affect the outcome of the application or the retention of any immigration status he/she may obtain.
Once we receive a payment along with the signed contract, we will contact the client within 48 hours providing all the details of the initial process, otherwise 100% of the amount paid by the client with be refunded and returned to the client. Refunds will be made back to the payment solution used initially by the customer. Depending on the bank and location, Please allow for up to 30 days for the refund transfer to be completed.